EL SPORTY (السبورتي) — Legal Policies

Effective date: 22 July 2026
Last updated: 23 July 2026

Table of contents

1. Privacy Policy
2. Terms & Conditions
3. Refund & Cancellation Policy
4. Community Guidelines
5. Account Deletion Policy

1. Privacy Policy

EL SPORTY (السبورتي) (“we”, “us”, “our”) operates the EL SPORTY السبورتي mobile application, related websites, and backend services (together, the “Service”). This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the choices available to you.

By creating an account or using the Service, you acknowledge this Privacy Policy. If you do not agree, do not use the Service.

1.1 Who we are

1.2 Scope

This policy applies to:

• Players using the mobile app
• Visitors browsing public content (clubs, branches, stores, FAQs, banners)
• Club / branch / store staff and platform administrators using staff tools
• Applicants who submit “Join Us” or venue-suggestion forms

It does not cover third-party websites, payment pages, or apps we do not control (for example, a payment gateway checkout page), which have their own privacy notices.

1.3 Data we collect

We collect only what we need to run a court-booking and sports marketplace platform in the Republic of Iraq.

A. Account and identity

• Phone number (required for registration and login; verified by one-time password / OTP)
• Full name
• Password (stored in hashed form; we never store or log plaintext passwords or OTPs)
• Optional profile details you choose to provide: email, gender, date of birth, country, city/province, profile photo
• Account status flags (e.g. phone verified, registration completed, blocked, soft-deleted)

B. Onboarding and preferences

• Experience / onboarding questionnaire answers
• Favorites (clubs, branches, stores)
• Notification preferences and push notification device tokens (via our push provider)
• Optional device identifier you or the app send for abuse prevention (e.g. device id on registration)

C. Bookings, matches, and social features

• Reservations (branch, court, date/time slots, match type, status)
• Teammates you add (registered player ids looked up by phone, or free-text teammate tags for people without accounts)
• Match participation and related activity counts
• Reviews and ratings you post about venues
• Club / venue suggestions and “Join Us” applications (including contact details you submit)

D. Payments, credits, vouchers, and points

• Payment records for real-world services (court bookings, packages): amounts in IQD, method (online gateway, cash at venue, or package credits), status, timestamps, and related reservation/package references
• Platform credit balance and ledger entries (credits, spends, refunds, admin adjustments)
• Voucher / promo usage and invitation / referral codes where applicable
• Points balance, ledger, and redemptions

Important — no App Store / Play Store in-app purchases:
The Service does not sell digital content through Apple In-App Purchase or Google Play Billing. Online payments for bookings and packages are processed by an external payment service provider (currently Wayl or another provider we designate). Cash payments are settled at the venue. Credits are a platform balance in IQD for use inside EL SPORTY (السبورتي), not a bank account and not a store-billed digital good.

E. Files and content you upload

• Profile images and other files you upload, stored with our cloud storage provider

F. Technical and security data

• IP address, approximate request metadata, and security logs
• App version / minimum-version checks
• Cookies or similar tokens used for authentication (httpOnly session cookies for access and refresh tokens where the client uses cookie-based auth)
• Rate-limit and fraud-prevention signals (phone, IP, device)

G. Communications

• Support messages you send us
• Push notifications and in-app notification content related to bookings, payments, and platform announcements

We do not knowingly collect precise continuous GPS tracking for advertising. Location-related features are primarily about discovering venues and booking courts; any device location permission used by the mobile app (if enabled) should be described in the app permission prompts and limited to that purpose.

1.4 How we use data

We use personal data to:

1. Create and secure your account (OTP, login, password reset, session management)
2. Provide booking, pricing, packages, credits, vouchers, points, and related features
3. Process payments and refunds with payment partners and venue operators
4. Notify you about bookings, payment status, reminders, and service updates
5. Enable teammate lookup, matches, reviews, favorites, and community features
6. Operate club/staff dashboards and platform administration
7. Prevent fraud, abuse, spam, and unauthorized access
8. Comply with law, enforce our Terms, and handle disputes
9. Improve the Service (aggregated analytics, reliability, support)
10. Send operational messages; marketing messages only where permitted and with a clear opt-out where required

1.5 Legal bases (where applicable)

Depending on applicable law, we rely on one or more of: performance of a contract (providing the Service you request), legitimate interests (security, fraud prevention, service improvement), consent (optional profile fields, certain notifications/marketing, device permissions), and legal obligation.

1.6 Sharing of data

We share data only as needed:

We do not sell your personal data.

Venue partners see booking and payment information needed to host your reservation. They must not use player data for unrelated marketing without a lawful basis and your consent where required.

1.7 International transfers

Servers or subprocessors may process data outside the Republic of Iraq. Where we transfer data internationally, we take reasonable contractual and technical measures appropriate to the destination and the nature of the data.

1.8 Retention

We retain data for as long as your account is active and as needed to:

• Provide the Service
• Keep payment, booking, and ledger records for accounting, chargebacks, and disputes
• Comply with legal retention duties
• Enforce our policies and protect against abuse

If you delete your account, we soft-delete or de-identify personal profile data where feasible, but we may retain limited records (e.g. payment and booking history, security logs) as required for legitimate business, legal, and fraud-prevention purposes.

1.9 Security

We use industry-standard measures appropriate to our size and risk profile, including hashed passwords, OTP rate limits, encrypted transport (HTTPS), access-controlled admin tools, and httpOnly cookies for session tokens where applicable. No method of transmission or storage is 100% secure; please use a strong password and keep your device secure.

1.10 Your rights and choices

Subject to applicable law, you may:

• Access or update profile information in the app
• Change your password
• Delete your account via in-app account deletion (or by contacting support@elsporty.app) — see the Account Deletion Policy
• Request a copy of certain personal data we hold about you
• Request correction of inaccurate data
• Withdraw optional consents (e.g. marketing) without affecting core account services where feasible
• Manage device notification permissions in your phone settings

To exercise rights, email support@elsporty.app from the phone/email associated with your account. We may need to verify your identity. We will respond within a reasonable period.

1.11 Children

The Service is intended for users who can form a binding contract under applicable law. If you are under the age of majority in the Republic of Iraq, you may use the Service only with verifiable consent / supervision of a parent or legal guardian, as required by law. We do not knowingly collect data from children in violation of applicable rules. Contact us to request deletion if you believe we have done so.

1.12 Third-party links and SDKs

The app may open third-party checkout pages or contain links to external sites. Their privacy practices are their own. Review their policies before providing data on those surfaces.

1.13 Changes

We may update this Privacy Policy. We will post the updated version on https://elsporty.app and update the “Last updated” date. Material changes may also be communicated in-app or by notice where appropriate. Continued use after the effective date constitutes acceptance of the updated policy where permitted by law.

1.14 Contact

Privacy questions: support@elsporty.app
General support: support@elsporty.app
Address: Alqadisyah, Baghdad, Iraq

2. Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of EL SPORTY السبورتي and related services operated by EL SPORTY (السبورتي) (“we”, “us”).

By downloading, accessing, or using the Service, you agree to these Terms and our Privacy Policy, Refund & Cancellation Policy, Community Guidelines, and Account Deletion Policy. If you do not agree, do not use the Service.

2.1 The Service

EL SPORTY (السبورتي) is a sports platform that helps users discover venues, book courts, purchase or redeem venue packages, use platform credits and promotions, and interact with related community features (reviews, favorites, matches, invitations, etc.).

We provide a technology marketplace / booking layer. Clubs and branches are independent venue operators. Unless we expressly say otherwise, EL SPORTY (السبورتي) is not the sports facility operator and is not responsible for the physical condition of courts, equipment, staff conduct on-site, or the quality of sports services delivered at a venue—except to the extent required by mandatory law or where we have expressly assumed that responsibility in writing.

2.2 Eligibility and accounts

1. You must provide accurate information and keep it updated.
2. Player accounts are registered primarily with an Iraqi mobile phone number and verified by OTP.
3. You are responsible for safeguarding your password and device. Notify us promptly of unauthorized use.
4. One person should not create multiple accounts to evade bans, cancel limits, or promotions.
5. We may refuse, suspend, or terminate accounts that violate these Terms or applicable law.
6. Staff accounts (club, branch, store, platform) are issued under separate operational arrangements and remain subject to these Terms where applicable.

2.3 License and acceptable use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the app for personal, lawful booking and related features.

You agree not to:

• Scrape, reverse engineer, or attack the Service
• Circumvent security, rate limits, or payment flows
• Use bots or automation to hoard slots unfairly
• Impersonate others or misrepresent affiliation with a club
• Upload unlawful, infringing, or harmful content
• Harass other users or venue staff
• Use the Service for money laundering, fraud, or any illegal purpose
• Resell bookings commercially without our written permission

2.4 Bookings

1. A booking is an offer to reserve specific court time at a participating venue under the prices and rules shown at checkout.
2. Prices are typically displayed in Iraqi Dinar (IQD) and may vary by court, time window, duration bundles, discounts, vouchers, packages, or credits.
3. Availability can change; a slot may become unavailable before payment completes. Online payments may place a temporary hold; if payment fails or expires, the hold may be released and the reservation cancelled.
4. Cash bookings may be limited to a short advance window and remain subject to venue confirmation / settlement rules.
5. You must arrive on time and follow venue house rules (safety, footwear, conduct, guest policies).
6. Adding teammates does not automatically create separate payment obligations for those teammates unless the product expressly says so; the booker remains responsible for the reservation they create.

2.5 Packages, vouchers, points, and credits

1. Packages are credits or entitlements sold for use at specified clubs/branches under the package terms shown at purchase. Package credits are not cash and may expire or be limited as disclosed.
2. Vouchers / promotions are subject to their own eligibility rules, expiry, and usage limits. Misuse may void the promotion.
3. Points and redeem options are loyalty features; they have no cash value unless we expressly state otherwise and may be changed or discontinued prospectively.
4. Credits are a platform balance in IQD for eligible checkouts inside EL SPORTY (السبورتي). They are not a deposit account, bank account, or e-money product unless separately licensed and disclosed. Credits are generally non-transferable and may be used only as allowed in the app.
5. Invitation / referral rewards are subject to anti-abuse checks; we may withhold or reverse rewards obtained through fraud or self-referral.

2.6 Payments — no in-app purchases

1. EL SPORTY (السبورتي) does not offer Apple In-App Purchase or Google Play Billing for court bookings, packages, or credit top-ups.
2. Online payments are processed by third-party payment providers. You may leave the app (or open a WebView / browser) to complete checkout. Your relationship with the payment provider is also governed by their terms.
3. Cash payments are paid to the venue according to the booking flow; the venue/staff confirm receipt.
4. Platform fees, gateway fees, and discounts may apply as shown in the quote / payment breakdown.
5. You authorize us and our payment partners to charge the selected amount for successful bookings and package purchases.
6. Taxes, if any, are handled as required by law and as disclosed at checkout where applicable.

2.7 Cancellations and refunds

Cancellations, refunds, package credit restoration, and credit treatment are governed by the Refund & Cancellation Policy. Platform configuration (for example minimum hours before start, weekly cancel limits) may change; the rules in force at the time of cancellation apply unless mandatory law requires otherwise.

2.8 Reviews and user content

If you post reviews, suggestions, images, or other content (“User Content”):

1. You retain ownership of your User Content.
2. You grant EL SPORTY (السبورتي) a worldwide, non-exclusive, royalty-free license to host, display, moderate, and use that content to operate and promote the Service.
3. You represent that you have the rights to post it and that it complies with the Community Guidelines.
4. We may remove or refuse content that violates these Terms without notice.

2.9 Push notifications and communications

By creating an account, you agree to receive transactional messages related to OTP, security, bookings, and payments. Marketing communications, if any, will follow applicable consent rules; you can opt out of marketing where offered without losing essential service messages.

2.10 Intellectual property

The EL SPORTY (السبورتي) name, logos, app design, software, and content (excluding User Content and venue-owned materials) are owned by us or our licensors. You may not copy or exploit them without written permission.

2.11 Third-party services and venues

Venues, payment gateways, maps, messaging, and analytics providers are third parties. We are not responsible for their acts or omissions beyond our reasonable control, except as required by mandatory law. Disputes about on-site service quality should first be raised with the venue; we may help facilitate resolution at our discretion.

2.12 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT EVERY VENUE LISTING IS COMPLETE OR CURRENT. SPORTS ACTIVITIES INVOLVE INHERENT RISK; YOU PARTICIPATE AT YOUR OWN RISK AND SHOULD FOLLOW VENUE SAFETY RULES.

2.13 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. EL SPORTY (السبورتي) is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.
2. Our aggregate liability arising out of the Service for any claim is limited to the greater of (a) the amounts you paid to EL SPORTY (السبورتي) in platform fees / amounts clearly retained by EL SPORTY (السبورتي) for the transaction giving rise to the claim during the three (3) months before the claim, or (b) IQD 50,000 — except where mandatory law prohibits such limitation (including liability for fraud or willful misconduct).
3. Nothing in these Terms excludes liability that cannot be excluded under the Laws of the Republic of Iraq.

2.14 Indemnity

You agree to defend and indemnify EL SPORTY (السبورتي) and its officers, employees, and partners against claims arising from your misuse of the Service, your User Content, or your violation of these Terms or law—except to the extent caused by our gross negligence or willful misconduct.

2.15 Suspension and termination

We may suspend or terminate access for violations, fraud risk, non-payment, legal requirements, or prolonged inactivity. You may stop using the Service and request account deletion. Provisions that by nature should survive (payments, liability limits, IP, dispute terms) survive termination.

2.16 Changes to the Service or Terms

We may modify features, fees, or these Terms. Material changes will be posted on https://elsporty.app and/or notified in-app. Continued use after the effective date constitutes acceptance where permitted by law. If you disagree, stop using the Service and delete your account.

2.17 Governing law and disputes

These Terms are governed by the Laws of the Republic of Iraq, without regard to conflict-of-law rules. The Courts of Baghdad have exclusive jurisdiction, except where mandatory consumer protections give you the right to bring claims in another forum.

2.18 Contact

support@elsporty.app · https://elsporty.app · Alqadisyah, Baghdad, Iraq

2.19 App Store / Play Store notice

If you downloaded the app from Apple App Store or Google Play, those stores are not parties to these Terms and are not responsible for the Service, maintenance, or refunds for venue bookings paid outside their billing systems. Your use of the store remains subject to the store’s terms.

3. Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds work for court reservations and packages purchased through EL SPORTY (السبورتي). It forms part of the Terms.

Reminder: EL SPORTY (السبورتي) does not use Apple In-App Purchase or Google Play Billing. Refund requests for online payments are handled through EL SPORTY (السبورتي), the venue, and/or the payment provider—not through Apple or Google subscription/IAP refund flows.

3.1 Definitions

3.2 Player self-cancellation — reservations

Unless a different rule is clearly shown in the app for a specific booking:

1. Minimum notice: You may cancel a reservation only if the earliest booked slot starts at least 12 hours from the time of cancellation (platform default; may be updated in platform configuration and shown in-product).
2. Weekly limit: Player-initiated cancellations are limited (platform default: 1 cancellation per rolling 7-day period). Exceeding the limit may block further self-cancels until the window resets.
3. Late cancellations: Cancellations inside the minimum notice window are generally not allowed via self-service (and are not eligible for refund), except where staff/admin cancel for operational reasons or mandatory law requires otherwise.
4. No-shows: Failure to attend without an eligible cancellation is not refundable.

3.3 Refund treatment by payment method

When a cancellation is eligible for refund under Section 3.2 (or when admin/club cancels and initiates a refund):

Exact destination of each refund leg (credits vs gateway vs manual) may vary. You can contact support@elsporty.app with your payment / reservation id for status.

3.4 Online payment failures and expired holds

If an online checkout fails, is abandoned, or expires before confirmation:

• The temporary slot hold is released
• The reservation is not confirmed
• You are not charged a successful payment; any authorization that did not capture should drop per your bank/provider rules
• Retrying checkout creates a new payment attempt

3.5 Packages (purchase refunds)

1. Unused packages: You may request a refund of a purchased package within a reasonable period if no credits have been consumed and the request complies with any on-screen terms at purchase. Approval may be discretionary where the package was personalized or promotional.
2. Partially used packages: Generally non-refundable for the used portion; unused credits are not always convertible to cash.
3. After full consumption: No refund.
4. If a package purchase is refunded by admin, associated player package entitlements are revoked.

3.6 Credits

1. Credits obtained from refunds or admin adjustments are spendable on eligible EL SPORTY (السبورتي) checkouts.
2. Credit balances are generally not withdrawable to bank accounts unless we expressly offer a withdrawal feature and you meet its conditions.
3. Abusive patterns (repeated book-and-cancel to farm credits) may lead to account limits or reversal of improperly obtained credits.

3.7 Venue / platform-initiated cancellations

If a venue or EL SPORTY (السبورتي) cancels a confirmed booking for reasons not caused by you (e.g. facility closure, unsafe conditions, scheduling error), you will receive a remedy such as:

• Full refund of amounts paid for that booking (credits / gateway / manual as applicable), and/or
• Restoration of package credits, and/or
• An alternative slot if you agree

We will act reasonably and promptly once we are notified.

3.8 How to request help

1. First try in-app cancellation if the booking is still eligible.
2. If you need a manual review, email support@elsporty.app with: full name, phone number, reservation id / payment id, and a short description.
3. For cash disputes at the venue, contact the venue and copy support so we can help mediate.

3.9 Chargebacks

If you initiate a chargeback / dispute with your bank for a legitimate confirmed booking you consumed or cancelled outside policy, we may suspend the account and provide evidence to the payment provider. Contact us first—we can usually resolve faster.

3.10 Changes

We may update this policy. The version published on https://elsporty.app at the time of your cancellation request applies, subject to mandatory consumer protections.

4. Community Guidelines

EL SPORTY (السبورتي) should feel safe, fair, and welcoming for players and venue partners. These Community Guidelines apply to all users of the Service, including reviews, teammate tags, suggestions, messages, profile content, and on-site conduct connected to bookings made through EL SPORTY (السبورتي).

Violations may result in content removal, booking restrictions, account suspension, or permanent ban—and, where appropriate, reports to venues or authorities.

4.1 Be respectful

• Treat players, staff, and other guests with respect.
• No harassment, hate speech, threats, bullying, or discrimination based on gender, religion, ethnicity, nationality, disability, or other protected characteristics.
• No sexual harassment or unwanted contact.

4.2 Play fair with bookings

• Do not hold or monopolize slots with no intent to play.
• Do not abuse cancellation limits, payment retries, vouchers, invitations, or credit refunds.
• Do not create fake accounts to manipulate availability, reviews, or rewards.
• Honor your bookings; repeated no-shows harm clubs and other players.

4.3 Honest reviews and content

• Reviews must reflect genuine experiences.
• No fake reviews, review bombing, or reviews written in exchange for undisclosed compensation.
• No defamatory accusations presented as fact without basis; criticism of service is fine—personal attacks and false claims are not.
• Do not post others’ personal data (phone numbers, images of strangers, IDs) without permission.

4.4 Safety on and off the court

• Follow venue safety rules, equipment rules, and staff instructions.
• Do not bring weapons, illegal substances, or engage in violence.
• If you feel unsafe, leave the situation and contact venue staff and, if needed, local authorities; you may also notify support@elsporty.app.

4.5 Appropriate profiles and media

• Profile photos and uploads must be appropriate for a general audience.
• No pornography, graphic violence, or illegal content.
• Do not impersonate EL SPORTY (السبورتي) staff, clubs, or other players.

4.6 Teammates and matches

• Only add teammates with a reasonable expectation they will join.
• Do not use teammate lookup or tags to spam, stalk, or harass.
• Respect match formats and fair play norms at the venue.

4.7 Club partners and staff tools

Club and staff users must:

• Use player data only for fulfilling bookings and legitimate venue operations
• Not export or misuse player contact lists for unrelated spam
• Confirm cash payments accurately
• Not manipulate availability, pricing, or completions in a deceptive way

4.8 Illegal and prohibited activity

Zero tolerance for fraud, money laundering, phishing, malware distribution, exploitation of minors, or any activity illegal under the Laws of the Republic of Iraq.

4.9 Reporting

Report abuse in-app (where available) or email support@elsporty.app with screenshots, user/reservation identifiers, and a description. We may not share investigation details with reporters for privacy reasons, but we take credible reports seriously.

4.10 Appeals

If your account was restricted and you believe it was a mistake, email support@elsporty.app with your phone number and explanation. Decisions after review are final except where law requires otherwise.

5. Account Deletion Policy

This Account Deletion Policy explains how users of the EL SPORTY السبورتي mobile application (developed by MaslahTech) can request deletion of their account and related personal data. It forms part of our Privacy Policy.

5.1 Who this applies to

Player accounts created in EL SPORTY السبورتي. Staff / club / admin accounts are managed under separate operational arrangements; contact support@elsporty.app if you need those credentials removed.

5.2 How to delete your account in the app

1. Open the EL SPORTY السبورتي app and sign in.
2. Go to Profile / Settings (or the account menu).
3. Select Delete account (or equivalent wording shown in your app version).
4. Confirm the deletion when prompted.

Deletion starts after you confirm. You will be signed out and will no longer be able to use that account.

5.3 How to delete your account by email

If you cannot use in-app deletion (for example, you no longer have access to the device), email support@elsporty.app with:

• Subject line: Account deletion request — EL SPORTY السبورتي
• Full name associated with the account (if any)
• The phone number used to register
• A short confirmation that you want the account permanently deleted

We may ask for additional verification to protect against unauthorized deletion requests. We aim to process verified email requests within a reasonable period (typically within 30 days).

5.4 What is deleted

When deletion is completed, we remove or de-identify personal profile data associated with your account where feasible, including for example:

• Account credentials and profile details (name, phone, email, photo, preferences)
• Favorites, notification tokens, and similar account-linked preferences
• Access to the app under that account

5.5 What may be retained

We may retain limited records after account deletion as needed for legitimate business, legal, accounting, chargeback, fraud-prevention, or security purposes, such as:

• Payment, booking, package, credits, and ledger history
• Security / abuse logs
• Records required to comply with law or resolve disputes

Retained data is kept only as long as needed for those purposes and is not used to continue operating an active player profile.

5.6 Credits, bookings, and related effects

• Unused credits, vouchers, points, or package entitlements tied to the deleted account are generally forfeited and are not transferable.
• Upcoming bookings may be cancelled according to the Refund & Cancellation Policy; contact support if you need help before deleting.
• Account deletion does not by itself reverse completed payments already settled with venues or payment providers.

5.7 Developer and contact

For privacy or deletion questions about EL SPORTY السبورتي, contact MaslahTech via support@elsporty.app.